The claims process – employers
If accident has occurred at your job site, the claims process
begins when you and your injured worker fill out the WorkSafeNB's
Form 67 - Report of Accident or
Once the Form 67 is received by WorkSafeNB, the injured
worker's coverage will be verified, and the claim will be reviewed
for acceptability. You and your injured worker will be notified in
writing of the decision.
To view a chart that illustrates the claims process, click here.
To learn more about how personal information is gathered, used
and disclosed in managing a workers' compensation claim, click
If the claim is accepted, employer responsibilities
- Working with the injured worker, their health care providers
and WorkSafeNB to develop an effective return-to-work plan.
- Making every effort, short of undue hardship, to accommodate
the injured worker if they have suffered a functional disability
(as per provincial human rights legislation).
- Maintaining regular contact with the injured worker and
The injured worker's responsibilities
- Keep appointments with their health care providers (physicians,
physical therapists, chiropractors, etc.).
- Ask their health care providers to send reports to
- Follow the treatment plans developed by their health care
- Talk to their physician about their progress so they understand
when they can return to work. Inform their adjudicator or case
manager of any changes in their medical recovery.
- Talk to their employer regularly about their progress. Ask
about a possible return-to-work date and whether suitable work can
be found for them.
- Have regular contact with their adjudicator or case
- Tell their adjudicator or case manager when their doctor tells
them that they are fit to return to work. If they return to work
early, make sure they understand and follow any work restrictions
so their re-employment is safe for them and others.
- Advise WorkSafeNB if they stop working or need to change duties
because of their injury.
- Keep receipts for expenses directly related to their workplace
- Use their claim number when they write letters or call
- Advise their adjudicator or case manager if they will be
leaving the province or if they are moving out of the
- Participate fully in modified work accommodation made available
by you and supported by their treating physician.
Health care provider's responsibilities
- Send their reports to WorkSafeNB as soon as possible.
- Help the injured worker understand what is wrong and what can
be done to assist their recovery.
- Work together with the injured worker, their other health care
providers and WorkSafeNB to develop an effective return-to-work
- Provide you and the injured worker with timely and clear
- Provide the injured worker with effective compensation and
rehabilitation services to help them return to some type of
- Ensure that the injured worker receive appropriate medical
treatment, and expedite medical management when necessary.
- Involve you, the injured worker and their health care providers
in the return-to-work process.
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